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Web Portal Testing for a Flawless Customer Experience

The internet presence of your company needs to include web portals to offer customers a world-class experience. A web portal is a website that provides its visitors with a range of services, including information, commerce, and communication. Your brand’s online portal is a crucial resource because it offers a single point of access to pertinent data and services whenever you interact with your clients, customers or even your employees.
However, there are many company web portals out there that have not been able to capitalize on the advantages a web portal offers in acquiring and retaining customers or enhancing operations processes and employee satisfaction. That’s because simply creating a web portal does not guarantee the level of quality required to satisfy today’s demanding clients. Your web portal’s quality depends on a lot of factors including functionality, usability, and security.
So how can you ensure that your web portal integrates quality aspects and offers your customers a fantastic browsing experience every time they visit you? By testing and re-testing a set of six parameters before making your portal public. We will discuss these parameters later in this blog. But before we get there, you might want to know what types of web portal companies are using today.

Types of Web portals :

  • Internal Web Portals: Your organization can manage internal activities using these web portals. These portals offer employees a single point of access to pertinent data and services, that could include:
    • HR guidelines
    • business updates
    • project management tools
    While internal web portals are not really a touchpoint for clients, they enable a series of processes that save money and time spent in administrative activities and that’s extremely important for your company’s bottom line.
  • External Web Portals: These are web portals that clients, suppliers, and partners use to communicate with your brand. These portals enable users to easily access important information and services from a single location including:
    • product information
    • transactional services
    • customer assistance
    Since your external customers are your business’ most important stakeholders, their user experience on your web portal will ensure trust and loyalty in the long run. In order to achieve that, you’ll not only need to create a meaningful portal, but back it up with some solid testing. Let’s learn more about how to test your web portal.

Challenges of web portal testing:

Till now we’ve talked about the parameters and processes that are usually used in testing web portals. Every web portal is a unique asset, and comes with its own unique set of complexities at both the development and testing stages. Experts who have been testing web portals for many years can both appreciate these challenges and find workarounds to address them. While at the C-level you’ll not be the one testing your company’s web assets personally, it will help you immensely if you’re aware of the problems that may crop up when you’re actually implementing your web portal strategy.
Here are the issues your brand will need to address when testing web portals after development:

  • Compatibility problems: Because your company’s web portal can be accessed through a variety of browsers and devices, it might be challenging to guarantee that the portal works properly across all platforms. That’s why your portal's compatibility with all popular browsers, devices, and operating systems must be tested.
  • The dynamic nature of web applications: Web portals usually have dynamic, interactive material that is always changing. As a result, it may be difficult to develop and manage test cases and stay current with functional updates to your brand’s portal.
  • Security issues: Because of the vulnerability of web portals to cyberattacks, security testing is an essential component of web portal testing. Cross-site scripting, SQL injection, and other security flaws in a portal need to be isolated and fixed by testers.
  • Performance problems: Your brand’s online portal must be quick to respond to customer inputs and experience little downtime. Performance analysis can assist in finding bottlenecks and other problems that may affect the stability and speed of the portal.
  • User interface testing: Since the user interface is crucial to the user experience, user interface testing is a significant component of web portal testing. Testing the user interface can prove to be difficult because it may entail comparing different screen sizes, resolutions, and devices.
  • Test automation: Test automation can increase your brand web portal testing's effectiveness and accuracy, but it can also offer difficulties. It can take a lot of time and effort to maintain test scripts and keep them current with changes in the functionality of the site.
  • Data management: As web portals frequently rely on significant volumes of data, testing data management can be difficult. The ability of your company’s online portal to manage enormous amounts of data without affecting its usefulness or performance must be tested.
  • Accessibility concerns: Online portals must be usable by people with impairments, including those who use features like keyboard navigation or screen readers. Testing for accessibility can assist ensure that your company portal complies with accessibility requirements and is usable by everyone.
  • Globalization and localization issues: Testing can be difficult if your web portal needs to be modified for several locales and languages. The portal must operate correctly in all supported languages and regions, which is an important KRA for web portal testers.

How Web Portal Testing Can be Implemented by Your Company

To make sure that the portal works properly and lives up to user expectations, web portal testing is a complex procedure that needs careful design and implementation. When testing web portals, testers must take a variety of aspects into account, including compatibility, security, performance, user interface, test automation, data management, accessibility, and globalization.
Testers can employ a variety of methods and resources, including automated testing, load testing, security testing, and user interface testing, to address these difficulties. To make sure that the testing procedure is in line with project objectives and deadlines, they should also engage closely with developers, project managers, and other stakeholders.
In the end, effective web portal testing necessitates a combination of technical know-how, attention to detail, and teamwork. Using recommended procedures will ensure success, and companies like AchieveX Solutions has teams who have successfully completed complex web portal testing projects for companies across the world. Talk to us to understand how we can help your brand to offer a world-class, flawless web portal browsing experience to your internal and external customers.

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