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Case Study: Manpower Fulfillment for an ICT@School Project for a State Education Department in India

The Background:

The client is a State Education Department in India having a staffing requirement to implement all ICT@School related technology operations

The Business Objectives & Challenges:
The mandate was to ensure human resources skilled in technology development, implementation, and monitoring were available on a regular basis for the Education department of the concerned government.

AchieveX’s Solution:

We ensured maintenance of an optimal staff who provided the following services:

  • Management, monitoring, and implementation support for all ICT-related work
  • Providing handholding support and handling glitches in the Education Department.
  • Monitoring and implementation support related to preparation of the web portal
  • Providing monitoring support and reporting exceptions for all the projects under implementation/operation by the Education Department
  • Monitoring and providing inputs for the improvement of operational efficiency in all the facilities
  • Liaison with different external stakeholders /organizations on behalf of the Education departmentEnhanced

Enhanced Client Satisfaction:

  • While this is an ongoing project, the clients appreciated the way in which staff provided by AchieveX went over and beyond their call of duty to provide stellar support at the ground level for the complex ICT project.

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