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Case Study: Functional Testing for a Government Medical Wing’s Internal Portal in India

The Background:

A medical wing of the Indian government is currently maintaining their online presence through their existing web application. Designated users can only login into this web application through a strict verification process. The organization also publishes various announcements through this website.

The Business Objectives & Challenges:

  • The internal website site of this national organisation needed a complete revamp for better usability
  • Hospitals spread across India had to be onboarded to the website to cater to its employees
  • Medical services such as appointments, availability of doctors needed to be incorporated in the new system.
  • The project also required development of a more efficient and effective content management system for the organisation

AchieveX’s Solution:

  • The greatest challenge was the usability of the website, since it had scores of sub-sub sections
  • The AchieveX Business Analysis and Testing team put in place a single sign-on protocol, organised navigation, created well defined help pages, prepared ergonomic presentations and ensured a smooth user journey.
  • We also conducted detailed planning and execution of a testing life cycle to improve the quality of the website, which registered high defects in initial phases before AchieveX identified and removed bugs
  • An Onshore-offshore spread helped in faster execution of value processes and detailed support processes.
  • Regression testing was performed with expertise and rigor to maintain the software quality

Enhanced Client Satisfaction:

  • 150 defects were reported from functional testing. Confirmation testing of the final build showed 99% defects were resolved.
  • Besides the portal, the quality of associated deliveries submitted to the client also received very positive reviews.
  • The regression suite created by us was baselined by the client for their internal quality assurance process.
  • The project was delivered within the tendered time and the client engaged us further in a second project.

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